Refund and Returns Policy
Each seller handles returns and issues refunds for the goods or services they sell on Aweplaza. Aweplaza coordinates requests and communication between the customer and the seller. This arrangement does not exclude any responsibility or consumer right imposed by Ghanaian law.
Contact Aweplaza
Call 0200440331 or 0552220033 with your order number or other proof of purchase and the item concerned. For a damaged, defective, incorrect or misdescribed item, explain the problem and provide photographs if available. You do not need to give a reason when exercising a statutory cancellation right that does not require one.
Cancellation rights
Where section 49 of Ghana’s Electronic Transactions Act, 2008 (Act 772) applies, a consumer may cancel a goods transaction within 14 days after receiving the goods, or a services transaction within seven days after concluding the agreement, without giving a reason or paying a penalty. The Act provides exceptions for certain transactions. Any applicable product or service conditions must respect these statutory rights.
Nothing in this policy limits rights provided by Ghanaian law. A seller’s policy or a discounted price does not remove a consumer’s statutory rights.
Problems with an order
Contact Aweplaza promptly if an item arrives damaged, defective, incorrect or materially different from its description. Aweplaza will coordinate the request with the responsible seller. These claims are not subject to a blanket seven-day cutoff. Any assessment and remedy must respect the rights applicable to the transaction.
Returning an item
Contact Aweplaza for the responsible seller’s return destination and instructions before sending an item. Keep the item, accessories, packaging and proof of purchase where available. Requests for return instructions, packaging or supporting information do not remove statutory rights or shorten the period for notifying a valid cancellation.
Refunds and exchanges
The responsible seller processes any refund due. Aweplaza coordinates communication and follow-up. Contact support to confirm the refund amount, payment method and expected processing time for your case. Refunds must be handled within applicable legal deadlines; a seller’s internal approval process must not override a refund right provided by law.
An exchange depends on the availability of a suitable replacement and must not replace a refund where the law requires one. If a refund is delayed or a return remains unresolved, contact Aweplaza on 0200440331 or 0552220033 for coordination with the seller.
Return costs
For a cancellation covered by section 49 of Act 772, the only charge that may be levied on the consumer is the direct cost of returning the goods. Responsibility for costs in other return cases must be determined in accordance with applicable law. No blanket exclusion of delivery charges in this policy overrides a statutory refund entitlement.