Terms, Privacy, Refunds & Returns
Terms
Read these shopping arrangements together with the individual product or service description, the final checkout details and the Refund and Returns Policy. Nothing here excludes a right or responsibility imposed by Ghanaian law.
Business and support
Registered business name: Aweplaza. Postal address: P.O. Box OH 342, Kasoa. Office staff handle messages and complaints. Customer support: sales@aweplaza.com, 0200440331 or 0552220033. Privacy requests: info@aweplaza.com.
Buying through Aweplaza
For this route, payment is made to Aweplaza through the checkout options shown. Aweplaza arranges physical delivery when delivery is selected. Review the product description, availability, quantity, total price and any delivery charges before placing an order. Adding a product to a cart does not itself take payment, reserve stock or confirm a sale.
Payment options
Checkout currently offers direct bank transfer, cheque, and Hubtel mobile money and cards. Review and follow the instructions for the method you select. Selecting a payment method does not itself confirm that payment has been received or that an order has been accepted.
Delivery and collection
Delivery charges are separate from product prices. The configured local delivery option is GH₵50 per order for Kasoa in Central Region and Accra in Greater Accra. For other destinations, request a quote and agree availability, delivery charge, timing and the full total before payment. Free local pickup is available at the collection address shown at checkout. Virtual services have no physical-delivery charge.
Read delivery and quote information
Services
For a service package, confirm the brief, scope, availability, timing and any separately priced extras before payment. Use the written quote and product description to check the deliverables and applicable cancellation or rescheduling terms. A monthly price alone does not authorise automatic charges. The two monthly social-media packages are not currently offered for public checkout.
Returns, refunds and complaints
Each seller handles returns and refunds for the goods or services they supply, with Aweplaza coordinating communication and follow-up. This arrangement does not remove any legal responsibility of Aweplaza or the seller. Applicable statutory cancellation, refund and defective-goods rights remain in force. Contact customer support with the order or purchase details and the issue.
Read the Refund and Returns Policy
Direct buying and seller participation
Direct-to-business buying, seller applications and seller-enquiry tools are not offered through this public catalogue. Do not treat a listing as an instruction to make an unconfirmed direct payment. Separate seller participation arrangements require approval; this page does not create a payout or commission promise.
Public catalogue terms, first version: 9 November 2026. These terms will be updated as the service develops.
Privacy summary
This first-version notice covers the public Aweplaza catalogue, native WooCommerce checkout and customer support. It describes the arrangements confirmed so far. Some provider, cookie, storage and retention details are still being verified.
Who is responsible and how to contact us
Registered business name: Aweplaza. Postal address: P.O. Box OH 342, Kasoa. Aweplaza office staff handle customer messages, privacy requests and complaints.
Privacy enquiries and rights requests: info@aweplaza.com
General customer support: sales@aweplaza.com, 0200440331 or 0552220033. Do not send passwords, mobile-money PINs, payment-card security codes or one-time codes in a support or privacy request.
Information used for checkout and support
Native WooCommerce checkout collects the contact, billing, delivery and order details you provide, including the products or services ordered. Aweplaza uses these details to handle the requested order, payment and delivery arrangements, customer support and related records. Messages sent to Aweplaza office staff contain the information you choose to provide.
The public catalogue does not offer the private legacy marketplace’s custom account, seller-application, seller-enquiry or newsletter actions. Those private tools are not public catalogue services.
Payment and technical services
Checkout currently offers direct bank transfer, cheque, and Hubtel mobile money and cards. Hubtel is the named provider for the mobile-money and card option. The information needed depends on the payment method you choose; review the payment instructions and any provider notice shown in that process.
The exact information passed to each service, the complete service-provider list, processing and storage locations, and any international-transfer arrangements have not yet been fully verified for this notice. This notice does not claim that all information stays in Ghana.
Cookies and image delivery
CookieAdmin is installed and active on this site. Product images have been observed loading through Jetpack’s image-delivery service. When your browser requests an image from that service, it connects to that provider.
The complete cookie list, purposes and lifetimes, and the operation of consent controls, are still being checked. This notice does not claim that every non-essential cookie is blocked before consent or that every cookie choice has been verified.
How long records remain
Automatic deletion periods are not configured in the current WooCommerce retention settings. Records can therefore remain indefinitely unless they are removed manually. A verified retention schedule has not yet been published; the blank settings do not establish that keeping every record indefinitely is justified.
Requests for access, correction or deletion are considered under Ghanaian law, including any applicable obligation to keep particular records. Contact info@aweplaza.com to make a request. Do not assume that a completed order or a policy update automatically deletes your information.
Your rights
Subject to the conditions and exceptions in Ghana’s Data Protection Act, 2012 (Act 843), you may request access and correction, request deletion on the grounds provided by law, object to processing as the law permits, give or withdraw consent where applicable, and require direct marketing to stop. You may complain directly to the Data Protection Commission. These rights are not waived by using this website.
Data Protection Commission: rights and complaints
Updates and details still being confirmed
Provider and storage arrangements, cookie details, a justified retention schedule and the operating procedures for privacy requests remain under review. This notice does not certify legal compliance or claim that unverified safeguards are already in place. A notice update does not supply consent for a new use where consent is required.
First public version: 9 November 2026.
Refund and Returns Policy
Each seller handles returns and issues refunds for the goods or services they sell on Aweplaza. Aweplaza coordinates requests and communication between the customer and the seller. This arrangement does not exclude any responsibility or consumer right imposed by Ghanaian law.
Contact Aweplaza
Call 0200440331 or 0552220033 with your order number or other proof of purchase and the item concerned. For a damaged, defective, incorrect or misdescribed item, explain the problem and provide photographs if available. You do not need to give a reason when exercising a statutory cancellation right that does not require one.
Cancellation rights
Where section 49 of Ghana’s Electronic Transactions Act, 2008 (Act 772) applies, a consumer may cancel a goods transaction within 14 days after receiving the goods, or a services transaction within seven days after concluding the agreement, without giving a reason or paying a penalty. The Act provides exceptions for certain transactions. Any applicable product or service conditions must respect these statutory rights.
Nothing in this policy limits rights provided by Ghanaian law. A seller’s policy or a discounted price does not remove a consumer’s statutory rights.
Problems with an order
Contact Aweplaza promptly if an item arrives damaged, defective, incorrect or materially different from its description. Aweplaza will coordinate the request with the responsible seller. These claims are not subject to a blanket seven-day cutoff. Any assessment and remedy must respect the rights applicable to the transaction.
Returning an item
Contact Aweplaza for the responsible seller’s return destination and instructions before sending an item. Keep the item, accessories, packaging and proof of purchase where available. Requests for return instructions, packaging or supporting information do not remove statutory rights or shorten the period for notifying a valid cancellation.
Refunds and exchanges
The responsible seller processes any refund due. Aweplaza coordinates communication and follow-up. Contact support to confirm the refund amount, payment method and expected processing time for your case. Refunds must be handled within applicable legal deadlines; a seller’s internal approval process must not override a refund right provided by law.
An exchange depends on the availability of a suitable replacement and must not replace a refund where the law requires one. If a refund is delayed or a return remains unresolved, contact Aweplaza on 0200440331 or 0552220033 for coordination with the seller.
Return costs
For a cancellation covered by section 49 of Act 772, the only charge that may be levied on the consumer is the direct cost of returning the goods. Responsibility for costs in other return cases must be determined in accordance with applicable law. No blanket exclusion of delivery charges in this policy overrides a statutory refund entitlement.